Shipping, Refunds and Returns
frequently asked questions
We are a brick-and-mortar shop in Victoria BC and ship products directly from our store. We aspire to ship items to you at the best possible price. You may recieve items in a variety of packaging as we try to upcyle boxes and bubble wrap.
We do not ship SUP’s, surfboards or foil boards as they are often damaged by freight companies. Should you live on the South Island we can personally deliver boards to you for a fee. We charge $50 for up to 40 km from our shop in Cadboro Bay and $100 for deliveries anywhere between Victoria and Campbell River.
Return window is 30 days from time of purchase.
There are no returns on SUP boards, surf boards, foil boards, used equipment, gift cards or sale items. All other products may be returned/exchanged as long as they are unused, damage-free and in the original packaging. You will need to have the exact same form of payment you used to purchase the item in order to qualify for an exchange or refund.
Our product descriptions have detailed sizing so please ensure you select the appropriate size prior to confirming your order. If we accidentally sent you the wrong item or incorrect size we will cover the cost of returning the item to us. If the fault is not ours, you are responsible for paying your own shipping costs to return the item within 30 days of purchase. Refunds will not be issued until items are received.
To return your item, you may bring it in-person or mail it to our shop
3840 Cadboro Bay Rd
Products may be returned/exchanged as long as they are unused, damage-free and in the original packaging. You will need to have the exact same form of payment you used to purchase the item in order to qualify for an exchange or refund.
We will process your refund asap but credit card refunds often take 7 to 10 days. Check your bank/credit card statement or contact your bank for more information. If you have not received your refund within 2 weeks, please contact us at 778-433-9200 or email firstname.lastname@example.org
A warranty covers manufacturing or construction defects. Our shop handles many different products, each with their own warranty. Read the product details before making a purchase or give us a call for further information.
We are here for you! Do not hesitate to give us a call 778-433-9200.
2023 Winter/Spring Hours
Tuesday – Sunday
10:30 AM – 6:00 PM (Pacific Time)
Closed on Mondays
Apologies if we miss your call. Please leave us a message and we will get back to you asap.